Return Basic Process

1. Confirm the Return Policy
   Check the "Return and Exchange Policy" in the order details or on the merchant's official website to confirm whether the product is within the return - eligible period.
2. Prepare Return Materials
   
   • Keep the original purchase vouchers, such as the order number, invoice, and payment record.
   • Ensure that the product is in good condition, with all accessories, packaging, and labels intact.
3. Contact the Merchant
   
   • For online shopping: Click "Apply for Return" on the platform's order page, fill in the reason, and upload the vouchers. Or you can directly contact the customer service to explain the situation.
   • If returning the product due to quality issues, you may need to provide photos or videos as evidence.
4. Fill in Return Information
   Fill in information such as the return address and logistics waybill number.
5. Return the Product
   
   • Pack the product as required by the merchant. (It is recommended to take photos for record - keeping.)
   • Choose a reliable logistics service and keep the express waybill number.
   • If the return is not due to product quality issues, the buyer shall bear the freight.
6. Wait for the Refund
   After the merchant receives the returned product and inspects it, the refund will be returned to the original payment method (bank card or payment platform). Usually, it takes 3 - 10 working days.
   
   • If you are exchanging the product, pay attention to receiving the new item.

You can register and log in to our website before you place an order. In your personal account you can access your order status, logistics tracking and history.
My dear customer, please believe me, it is very intuitive to show all the information you want in your personal account!

This is certainly possible, my dear friend.
You can buy our products for your family or friends anywhere in the world and we can deliver them quickly and safely to any place you specify, all you need to do is to give us your family or friends address details at the checkout, it's that simple!
Buy for them with confidence and surprise them!

Usually your order will be shipped within 48 hours;
You can check your order specific information in our website - my account, we will also send order and logistics tracking information to your email;
If you pay for your order through palpal, we will also synchronize the order and logistics information to paypal for your better access;
Please rest assured that the above information can only be viewed by you!
After the goods are sent out, excluding unusual circumstances 10-21 working days will be delivered to your hands.

We are very sorry for the delay. It may be caused by the shipping company or the weather.

Please send me an email and I will check the logistics information for you and get back to you as soon as possible.

It depends on your country or the working hours of your local courier company.

If you are not sure, you can ask your local courier company for details.